Next spin Privacy Policy – Malaysia User Data Protection

1 Information We Collect

Next spin collects several categories of information when you interact with our platform. This is necessary to provide a secure, reliable, and well-functioning service.

1.1 Information You Provide Directly

• Registration Information: Full name, date of birth, email address, phone number, and the username you choose when registering an account.
• KYC Documents: Copies of identity cards, passports, or other identity documents required for identity verification and regulatory compliance.
• Payment Information: Details relating to the payment methods you use for deposits and withdrawals, including bank name and account number required for transaction processing.
• Contact Us: Records of any enquiries, complaints, or communications you have submitted to our customer support team.

1.2 Information Collected Automatically

• Usage Data: Information about how you use the platform, including games played, session duration, bets placed, and general usage patterns.
• Technical Data: IP address, browser type and version, operating system, screen resolution, and other device information.
• Location Data: General location information based on your IP address for security and regulatory compliance purposes.
• Cookie Data: Information collected through cookies and tracking technologies as described in further detail in Section 8.

2 How We Use Your Data

The information we collect is used for clear and lawful purposes. We do not use your data for any purpose other than those stated below:

• Service Provision: To create and manage your account, process financial transactions, and provide access to all platform features.
• Identity Verification: To fulfil KYC requirements and ensure only eligible individuals access our platform.
• Security: To detect and prevent fraud, unauthorised access, money laundering, and other illegal activities.
• Customer Support: To respond to enquiries and resolve issues you have reported to our team.
• Platform Communications: To send important notices about your account, changes to terms, and relevant operational information.
• Product Improvement: To analyse usage patterns for the purpose of improving the platform's interface, performance, and overall experience.
• Responsible Gaming: To monitor gameplay patterns and identify situations that require responsible gaming intervention.

3 Legal Basis for Data Processing

We process your personal data on valid legal grounds. Depending on the type of data and purpose of processing, the bases we rely on include:

• Contract Performance: Data processing required to deliver the services you have requested, including account management and transaction processing.
• Legal Obligations: Data processing required to comply with applicable laws, including KYC and anti-money laundering requirements.
• Legitimate Interest: Data processing for security, fraud prevention, and platform improvement purposes, which does not override your fundamental rights.
• Consent: For certain marketing communications, we request your consent separately and you are free to withdraw that consent at any time.

4 Sharing Data with Third Parties

We understand the importance of keeping your data confidential. next spin does not sell your personal information to third parties. However, we may share data with certain parties under very limited circumstances:

All third parties we work with are required to comply with data protection standards equivalent to or higher than our own. They are not permitted to use your data for any purpose other than what has been agreed.

5 Data Storage and Retention Period

We retain your personal data for as long as necessary to fulfil the purpose of collection or as required by law. Generally:

• Active Account Data: Your data is retained for as long as your account is active and for a defined period after account closure.
• Financial Transaction Records: Retained for a minimum of seven years to meet financial and tax regulatory requirements.
• KYC Records: Retained in accordance with applicable legal requirements, typically no less than five years.
• Communication Logs: Customer support communication records are retained for three years for dispute resolution purposes.
• Technical Log Data: Server logs and technical data are retained for a shorter period for security and troubleshooting purposes.

When the retention period expires or you request data deletion (subject to legal obligations), we will securely delete or anonymise your data.

6 Information Security

Next spin takes data security seriously. The technical and organisational measures we use to protect your information include:

• SSL/TLS encryption for all data communications between your device and our servers
• Encryption of sensitive data stored in our databases
• Role-based access control for internal staff
• Round-the-clock security monitoring by automated systems and a dedicated security team
• Regular penetration testing by independent security experts
• Tested security incident response procedures
• Regular cybersecurity training for all staff who handle data

7 Your Rights as a Member

As a next spin member, you have certain rights regarding your personal data. We are committed to making it easy for you to exercise these rights:

To exercise any of the above rights, please contact our customer support team via the in-platform live chat. We will process your request within 30 business days.

8 Cookies and Tracking Technologies

Next spin uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled as the platform will not function without them.
• Performance Cookies: Gathering information on how you use the platform to help us improve overall performance and user experience.
• Functional Cookies: Saving your preferences such as language and interface settings so you do not need to reset them each time you use the platform.

You can manage cookie settings through your browser preferences. Please note that disabling certain cookies may affect platform functionality.

9 Children's Data Protection

Next spin is an entertainment platform intended for individuals aged 18 and above. We do not knowingly collect personal data from children under the age of 18.

If you are a parent or guardian and believe your underage child has registered an account or provided personal information to us, please contact our customer support immediately. We will take action to delete the relevant information and close the account.

10 Amendments to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or new platform features. Significant changes will be communicated to members via:

• Notices visible within the platform when you next log in
• Update the "Last Updated" date at the top of this document
• Notifications via your in-platform communication channels

We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of the platform after changes take effect constitutes your acceptance of the updated policy.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we manage your personal data, our team is ready to help:

• Live Chat: The fastest way to get a response — available 24 hours via the chat icon on the platform
• Support Email: [email protected] (for reference only, not a clickable link)

We will endeavour to respond to all privacy-related enquiries within five business days. For more complex data rights requests, the processing period is up to 30 business days.

For more information about your rights and responsibilities as a member, you may also refer to Terms and Conditions as well as the FAQ ours.